Resources

Here, at Kitchen Island Shop, we hope to provide you with the resources you need to make you feel completely confident about purchasing your Kitchen Island, Cart, Butcher Block, and/or Work Table. We know that purchasing a piece of furniture is a big investment, and we want to ensure that you are completely satisfied with your experience at Kitchen Island Shop. Below are a list of Frequently Asked Questions that may aid you in your decision. Please feel free to take a look at our Helpful Information page as well.

Frequently Asked Questions

Is it safe to order online?

Please note that at Kitchen Island Shop, you can shop with confidence. Your shipping and credit card information with Kitchen Island shop is completely secure. Our secure server will protect and scramble all of your shipping and credit card numbers with Industry-Standard SSL encryption technology. If you have questions or would rather complete the purchase over the phone, please feel free to call our toll free number, 1-866-580-5298.

Regardless of your preferred payment method, we want you to know that the safety of your private information is a priority to us, and we consistently utilize all of the safety precautions necessary to ensure this. If you have any more questions or concerns, please visit our Privacy Policy section for more information.

How can I pay for my order?

We want to make your overall shopping experience easy and pleasurable. If you wish to purchase something, simply click "Add to cart." At KitchenIslandShop.com, we accept Discover, Visa, MasterCard, American Express, or you can use Google Checkout. Your credit card will not be charged until your item is shipped to you. (If you have a gift certificate, it will be redeemed when your item ships).

How much will I pay for shipping on my Island or table?

At Kitchen Island Shop, we appreciate your business, and we want to show our gratitude by offering FREE shipping within the 48 contiguous United States. Sales tax will be charged on all orders shipped to California. Please contact us for shipping quotes for Alaska, Hawaii, Canada or other international orders. Please be sure to include the item number and the complete shipping address in your email to ensure quality assurance.

How long will it take before I receive my order?

Delivery times for our FREE shipping products are estimated based on the product's availability, the size of the item, as well as your location. You can click on "Calculate my delivery date" when you're checking out. Another option is to check the date of the estimated delivery on your confirmation email that you will receive.

Can I track my order?

Yes! We make it easy to keep track of your order for a better estimated time of delivery. Simply, go into your account and click "track my order." Or you can just click here. If you feel more comfortable, please feel free to contact one of our Customer Service representatives, with your order number, at 1-866-580-5298., and our team of professionals will be happy to assist you.

Will my Kitchen Island or Table, require a lot of assembly?

Most of our Kitchen Islands and tables do not require major assembly, but some items may require minor assembly. We include all parts, including tools, screws, nuts and bolts, securely in small bags and are then boxed with easy to follow instructions. Please contact us if you would like to check on the assembly needed for a specific Kitchen Island or Table. Please have the model number on hand so we can better assist you with this process.

What is your Returns and Exchanges policy?

At Kitchen Island Shop, our first priority is to provide you with great selection of quality products, and customer service that far exceeds your expectations. We offer a 30-day, "no questions asked" return policy, as long as your item is in its' original packaging, and in new, resalable condition. Please visit our Returns and Exchanges page for further information.

Is there a Manufacturer's Warranty? And What if my Kitchen Island or Table arrives damaged?

We stand behind all of our manufacturers' warranties. If you would like detailed information on a specific Kitchen Island's or Table's warranty, please contact our Customer Service department. In the unlikely event that your Island or table is not in mint condition or you are not satisfied with your purchase for any reason, you must contact our Customer Service department to determine your eligibility for a Return/Exchange BEFORE packing and returning your item. Once you notify our Customer Service team, and they permit the return of your Island(s), or table(s), please make sure that they are shipped in a traceable form, insured and in the original packaging. Please review our Returns and Exchanges page for more detailed information.