Customer Satisfaction |
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At Kitchen Island Shop, our customers are our number one priority. We want to make you happy, by offering you the best selection of quality products, at the best prices you'll find anywhere. Beyond that, Kitchen Island Shop, and our Customer Service team strive not only to meet your expectations, but to exceed them, in every way we can. We want you to be completely satisfied with your experience at Kitchen Island Shop throughout the whole process, starting from the beginning and extending well into the years that you will have your item. Our Customer Service team is happy to walk you through the purchasing process, provide you with FREE shipping throughout the contiguous United States, and are happy to provide you with a full refund or exchange, following the proper procedures. At Kitchen Island Shop, we want to take the extra time, and go the extra mile to ensure you are completely satisfied.
At Kitchen Island Shop, we have a wide array of customers. Some may not be familiar with our online ordering process, so we make it simple to learn! First, we provide a detailed description of the item you're looking at, along with high resolution photos of each Island and Table that we sell. We want you to see the great quality, colors, and textures of the item that you're interested in. Also, since ordering a piece of furniture online can sometimes be difficult to picture in your home, we provide distinct measurements for you to determine if the Island or Table(s) will fit properly in your home. If you have any specific questions regarding the Island or Table that you're interested in, our online purchasing process, or if you'd prefer purchasing your item with a Customer Service Representative, please do not hesitate to contact us anytime between 8:00 AM to 5:00 PM, PST, or with an email at anytime that works for you.
Our primary goal is for you to enjoy your shopping experience, and we hope to enrich the process by offering FREE shipping within the 48 contiguous states. If you are having your product shipped to Alaska, Hawaii, or an international destination, please contact our Customer Service representatives for additional shipping information. Please have the item number and your full shipping address handily accessible for an accurate shipping quote.
We are so confident in the quality and workmanship of our Islands and Tables, that we offer a 30-day return policy, with no questions asked. This is providing the item is in its' original packaging, with no damage, and in resalable condition. In the improbable case that your item is damaged upon receipt, you may return or exchange it within 30 days, as long as you notify a Customer Service Rep within 3 days. In the case that you are dissatisfied for any reason, we will happily provide a refund, minus your return shipping fees, and if applicable, a re-stocking fee. If you would like additional information, please visit out Returns and Exchanges page.
At Kitchen Island Shop, we truly value our customers and hope you sense that throughout your shopping experience. One of favorite ways of marketing is from word of mouth from our customers who had a great
experience here, and the customers who keep coming back for more. To ensure your complete satisfaction, we offer the highest quality Kitchen Islands and Tables, for the best prices. To make it easy for you, we offer FREE shipping on any Island or Table shipped within the contiguous United States, and we offer a "no questions asked" 30-day return policy to ensure you are left with an item you truly love. We are accessible to your questions and concerns via our toll free number, 1-866-545-9950, or email at any time. We hope you are happy with your purchase from Kitchen Island Shop for years and years to come! |
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